At Nemkul Supply, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
Eligibility for Returns:
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Return requests must be initiated within 7 days of the delivery date.
- Proof of purchase (order number or receipt) is required for all returns.
Non-Returnable Items:
- Used or opened items.
- Custom or special-order products.
- Clearance or final sale items.
2. Return Process
To initiate a return:
- Contact Us: Reach out to our customer service team at [Your Email Address] with your order number and reason for return.
- Return Authorization: Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
Please ensure that the returned item is securely packaged to prevent damage during transit.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed to your original method of payment within 5–7 business days.
- Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.
4. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact Us: Notify us within 48 hours of delivery at [Your Email Address] with your order number and a description of the issue.
- Resolution: We will arrange for a replacement or refund, and cover any associated shipping costs.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at Support@nemkulsupply.com.